Common Queries about Ordering & Payment Information

1. Is an account required to place an order?

No, you can order without an account, but having an account offers advantages:

  • Quick checkout process
  • Easy access to order status and history
  • Updates on new releases and promotions


2. What should I do if I forget my account password?

You can create a new password by clicking the "Forgot your password" link on the login page.


3. How can I get my account deleted if I put the wrong email address in?

To update your email address, please contact us directly. We are unable to modify your order, but we can make changes to your name, email address, and shipping address. It's important to provide accurate information for your shipping address when placing an order to ensure proper delivery. Failure to comply may result in order cancellation.


4. Is my online order secure?

To safeguard your information, we take security measures. Your sensitive information, including payment details, is extremely secure and encrypted when you submit it through the website. Your credit card information is not kept on our servers.


5. How can I locate the product I want the quickest?

To use the Smart Search function and locate every product on the website, click the Search icon located in the navigation bar.


6.  Which forms of payment are accepted?

All major credit cards are accepted, including American Express, Discover, Mastercard, and Visa. Other payment options are also accepted, including Apple Pay, Shop Pay, and Google Pay.


7. Does the currency exchange rate exist?

We use US dollars for all of our transactions. In the event that the currency on your credit card is different, the order total will be determined using the daily exchange rate in effect at the time the transaction is processed by your issuing bank.


8.  How can I amend or cancel an order?

Orders may only be canceled or changed if they haven't shipped yet. To cancel/change an order, send us an email.

Orders, or any portion of an order, may be accepted or rejected by us at any time after we have received them. Should the order be canceled after the credit card has been approved for purchase, a refund will be made using the original payment method.


9. After placing an order, is it possible to modify the shipping address?

Orders that have not yet been shipped are the only ones for which you can modify the shipping address. It is not possible to change the shipping address after an order has been shipped. Kindly update your shipping address to the address where you currently reside.


10. What should I do if the products I receive are damaged, incorrect, missing, or defective?

Kindly notify us as soon as possible after receiving the package if any items are damaged, incorrect, missing, or defective. To help us quickly resolve the issue, please include your order number, photos of the items, and any related reference information in your email.

In this case, the cost of returns, exchanges, or replacement items will not be borne by you.


11. How does your return policy work?

If you would like to return an item, you can do so within 30 days of receiving it according to our 30-day return policy. An item can only be returned if it is unused, in its original packaging, with tags, and in the same condition as when it was delivered. A receipt or other proof of purchase will also be required. Please consult our return policy for more specific details.

Common Queries about Shipping & Delivery Information

1. Do you have a global presence?

Nope. As of right now, we only assist US-based business operations. Please keep checking back for notifications and updates about any upcoming changes to our company's online presence.


2. What are the shipping costs?

We offer free shipping for orders within the United States.


3. How long will it take to receive my order after placing it?

Monday through Friday are our typical business days, when we handle orders. Usually, 1-2 business days after the order date, orders are processed and sent. With the exception of national holidays, when the warehouse is closed, our warehouse is open Monday through Friday on regular business days. We take action in these situations to reduce any possible shipment delays. Items typically take 5 to 8 days, though sometimes they take longer, to reach their destination after processing and departing the warehouse.

Kindly be advised that we don't ship on weekends. Please get in touch with us if, five working days after making your payment, you haven't received a shipment confirmation for your purchase.


4. How can I track my order?

We will provide you with tracking information via email as soon as your purchase ships. You can also track your order here with the tracking number offered in the email.